Why Good Service Is All About Trust
“My supervisor will just tell you the same thing” Or, Who Needs MacMall In an Apple Store World? By Tony Greenberg “Your most unhappy customers are your greatest source of learning.” – Bill Gates I’m a tough customer. I admit it. Takes one to know one. I’m a loud shocking dose of reality for companies that sell me something. I expect too much from them. I’ve given them my money for, and put my trust in; their products or services, and I expect them to value that accor
I speed through life building relationships, businesses and finding wonderful and horrible people. The premise of this space is to expose the bridges and chasms of trust that I encounter daily.