Trust It may be the most overused, least appreciated, most haphazardly defined word in modern life. Yet, it makes online commerce possible, discussion groups debatable and eBay profitable. Simultaneously, its abuse leads to urgent letters from Nigerian depositories, fuels goofball conspiracy theories, enables a menagerie of computer...
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Return on Investment Paper vs. Plates is just one question in the bigger picture Part 2 in a series on the conflicts between the environmental and the economical impulses in all of us, and how we resolve them. (repost) “How to be green? Many people have asked us this important question. It’s really very simple and requires...
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Relationships “There is an eloquent tale about the difference between Heaven and Hell. It is said that in both places, the occupants are presented with opulent tables laden with exotic foods and given four-foot long utensils with which to eat. In Hell, people are miserable and starving because they cannot imagine how to get food...
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The Demise of Powerful Femininity Starts with High Heels If high heels were so wonderful, men would be wearing them. – Sue Grafton The end of World War II and the return of men to the home front sent newly emancipated Rosie the Riveters back to traditional households and baby rearing. The freedom promised by wartime work...
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Apologize You may have heard: Toronto mayor Rob Ford recently apologized for smoking crack. His apologies are fun to watch. You know he’s faking, and he’s so brazen you almost root for him. His mouth is making the word “sorry” while his brain is thinking: yeah, I smoked it, so what? Get off my back. You all in the...
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“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton, Founder of Wal-Mart In all the tributes after Steve Jobs’ death, one achievement received relatively little attention: the impact Apple Stores have had on his company’s customer relationships. Yes, many adore...
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