Trust It may be the most overused, least appreciated, most haphazardly defined word in modern life. Yet, it makes online commerce possible, discussion groups debatable and eBay profitable. Simultaneously, its abuse leads to urgent letters from Nigerian depositories, fuels goofball conspiracy theories, enables a menagerie of computer...
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Apologize You may have heard: Toronto mayor Rob Ford recently apologized for smoking crack. His apologies are fun to watch. You know he’s faking, and he’s so brazen you almost root for him. His mouth is making the word “sorry” while his brain is thinking: yeah, I smoked it, so what? Get off my back. You all in the...
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“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton, Founder of Wal-Mart In all the tributes after Steve Jobs’ death, one achievement received relatively little attention: the impact Apple Stores have had on his company’s customer relationships. Yes, many adore...
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The Summit Series Does it Right, But PLEASE Don’t Go Have you ever had a perfect weekend? A perfect experience? Have you ever been part of an intentional, if temporary, community built out of seemingly thin air that coalesced into a deeply meaningful and rewarding experience for the rest of its short existence? It seems Wired...
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“Only those who have learned the power of sincere and selfless contribution experience life’s deepest joy: true fulfillment.” – Anthony Robbins This piece is an unabashed Valentine (yes, in September) to a friend who happens to do great work, selflessly helps his pals, does it all with a wonderfully ingratiating manner,...
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Truth And Bias Are Mutually Exclusive? Overheard in my email box, by a journalist/media dude that chose to not be identified. How strange I thought, but it struck me as something I wanted you to hear.“I have found that truth and bias are often mutually exclusive. Can you cover global warming with a facade of no bias.ie treat...
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